All orders are checked regarding quality before leaving our warehouse. On receipt of your order we ask you check the items you have received as soon as possible. If you are unsatisfied with your order in any way, please contact firstname.lastname@example.org.
All returns or exchanges are to be made within 14 days of purchase. The item must be unused, be in its original packaging and be suitable for re-sale. Postage costs for returning items to us cannot be refunded, unless the item is faulty or damaged.
We recommend that you send your order back to us using a tracked delivery service as we cannot be held responsible for any parcel lost during transit to us.
Our return address is:
WOW HYDRATE Ltd
Unit 5 Prospect Business Park,
Once your item has been returned, we will inspect it and take the necessary action as soon as possible.
If any item you receive from us arrives damaged, please contact us as soon as possible on email us email@example.com.
We will then advise you on the best course of action.
In most cases we will ask you to return the item to us for an exchange or refund/Unfortunately we cannot refund your postage costs when you return an item to us unless the item is faulty.